Universal Teller/Senior Universa Teller
Job Purpose:
Deliver high quality service to customers through providing cash banking services and delivering high quality service to customers through executing clients' requests and providing assigned banking services.
Key Accountabilities:
- Handle customer requests for cheque collections, Draft cheques issuance.
- Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks.
- Handling internal transfers, whether within same account or to other accounts.
- Process all documents related to cash activities promptly and accurately to ensure customer’s satisfaction using different bank systems and keep them updated accordingly.
- Perform end of day reconciliations accurately and on time to ensure maximum control on cash balance.
- Identify sales leads by talking to customers and understanding their requirements & directs them to sales team in the branch where a potential sales opportunity is identified.
- Complete all paperwork and documentation for customers who wish to execute transactions commercial or retail. Such as: outward transfers, internal transfers, deposit cheques for collections, issuance of bank drafts, modify contact information.
- Update KYC information, trade finance transactions, stop payment, print online statement, Set/Remove hold, Cleansing tasks, E-Banking cross selling, and Deceased accounts ...etc.
- Send, receive and file confirmations and ensure transfers are properly processed and holds custody of all customers’ documents and direct them as required.
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Qualifications, Experience & Skills:
- Bachelor's degree in Business administration, accounting, finance, or any related discipline.
- For the Universal Teller 0 - 2 years' experience, performing teller/customer service representative responsibilities or similar capacity, and 2 – 4 years of experience for Senior Universal Teller.