Overview
Abu Dhabi Islamic Bank (ADIB) Egypt is an award-winning bank that started its operations in Egypt after the acquisition of the National Bank for Development (NBD), through the Emirati consortium between Abu Dhabi Islamic Bank and Emirates International Investment Company (EIIC) in 2007. As part of its strategy to be a leading universal Islamic bank in Egypt, the Bank focuses on offering a broad spectrum of Shari’a compliant banking solutions, to cater to the needs of corporate and retail customers, the development of a state-of-the art infrastructure, and revamping its 70 branch network. Aiming at integrating its services, the Bank established an Investment Banking arm, ADIB Capital Egypt, and a leasing company, ADILease.
In addition to the asset and liabilities products and treasury services all delivered through client centric teams, ADIB Egypt employs a dynamic team of over 2,000 experts providing a growing portfolio of Shari’a compliant products and services via a stimulating work environment for staff across its nationwide network of 70 branches, and 40 microfinance units.
Cards & Digital Banking Processing & Maintenance Junior Officer/ Officer (Consumer Operations Dept.)
About the job
Key Responsibilities
- Carry out covered and prepaid cards issuance requests according to received documents:
- Documents review.
- Posting data to Abu Dhabi system “Prime”.
- Carry out cards maintenance activities according to received requests & after acquiring required approval (Head/ Team Leader):
- Update customer data on system.
- Change limits on system.
- Execute cards issuance (supplementary/ replacement cards).
- Deactivate cards, block and cancelation.
- Communicate with branches and sales to fulfill the customers’ missing documents related to cards.
- Execute manual entries/adjustments posted on cards level.
- Compare delivered cards status report versus returned/ undelivered cards before sending to Call Center.
- Update customer address file according to the instruction and documents before sending to the vendor.
- Download cards statement file to be submitted to Centralized Services – Consumer Accounts & Centralized Services for printing.
- Execute the maintenance requests for Internet Banking customers as per customer request & the instructions of (Head/ Team Leader).
- Fill the KYC forms for new prepaid cards issuance in digital applications.
- Follow up delivery and receipt process of cards to customers.
- Report suspicious transactions to Team Leader/ Head to be reported to Fraud Risk Management.
- Investigate and respond to customer complaints related to cards (covered card, undelivered cards…etc).
- Cooperate with Consumer Rights Protection – Compliance & Governance - in handling customer complaints received from; Call Center, Branch…etc.
- And any other assigned Tasks.
Minimum Qualifications
Bachelor degree
Minimum Experience:
- Apprentice 0-1 years of experience.
- Junior Officer :1-2 years of relevant experience
- Officer: 2-5 years of relevant experience
Job-Specific Knowledge & Skills:
- Preferred previous internship experience/ university activities.
- Very good command of MS Word & MS Excel.
Apply from here
Key Responsibilities
- Carry out covered and prepaid cards issuance requests according to received documents:
- Documents review.
- Posting data to Abu Dhabi system “Prime”.
- Carry out cards maintenance activities according to received requests & after acquiring required approval (Head/ Team Leader):
- Update customer data on system.
- Change limits on system.
- Execute cards issuance (supplementary/ replacement cards).
- Deactivate cards, block and cancelation.
- Communicate with branches and sales to fulfill the customers’ missing documents related to cards.
- Execute manual entries/adjustments posted on cards level.
- Compare delivered cards status report versus returned/ undelivered cards before sending to Call Center.
- Update customer address file according to the instruction and documents before sending to the vendor.
- Download cards statement file to be submitted to Centralized Services – Consumer Accounts & Centralized Services for printing.
- Execute the maintenance requests for Internet Banking customers as per customer request & the instructions of (Head/ Team Leader).
- Fill the KYC forms for new prepaid cards issuance in digital applications.
- Follow up delivery and receipt process of cards to customers.
- Report suspicious transactions to Team Leader/ Head to be reported to Fraud Risk Management.
- Investigate and respond to customer complaints related to cards (covered card, undelivered cards…etc).
- Cooperate with Consumer Rights Protection – Compliance & Governance - in handling customer complaints received from; Call Center, Branch…etc.
- And any other assigned Tasks.
Minimum Qualifications
Bachelor degree
Minimum Experience:
- Apprentice 0-1 years of experience.
- Junior Officer :1-2 years of relevant experience
- Officer: 2-5 years of relevant experience
Job-Specific Knowledge & Skills:
- Preferred previous internship experience/ university activities.
- Very good command of MS Word & MS Excel.
Apply from here